WHERE DO YOU SHIP FROM?
Moden Family works closely with global manufacturers and hand-craft workshop from all over the world to source and curates the trendiest products at the best possible price.
ORDER PROCESSING TIME
We process orders between Monday and Friday. Orders will be processed within 2 to 5 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay. In situations where products are in high demand, processing time can take longer than 5 working days.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
Packages from our warehouse in China will be shipped by DHL or FedEx or EMS depending on your choice.
Our website will show the shipping fee to you once you place your order and choose your address.
ESTIMATED SHIPPING TIME
Shipping time varies by location. These are our estimates (This doesn’t include our 2-5 day processing time)
Location Estimated Shipping Time
United States 7-10 working days
Canada, Europe 7-10 working days
Australia, New Zealand 7-12 working days
Rest of World 7-15 working days
Please note that these are estimated delivery times only, therefore Moden Family does not guarantee delivery dates. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
You will receive an email once your order ships that contains your package’s tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the tracking information is not updated before 5 days you place the order, please contact us at our customer support email for quick assistance.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
CHANGE IN SHIPPING ADDRESS:
You have up to 24 hours to update your delivery address. Please email us at Moden Family email@example.com. if you need the address to be changed